Frequently Asked Questions:

Q: Do you accept insurance?
A: We do not go through any insurance or any third-party payors nor do we complete any third-party forms. We do not wish to share any information about your private counseling experience with others, including insurance companies. We also do not provide any receipts or documents that may include a diagnosis or any other clinical information other than date of service and fees paid. 

Q: What are your rates? See our RATES
A: Our rates vary depending on which therapist you see. The rates of our therapists range from $115-$195 per hour. Dr. Coles’ rate is $425/hour. In Texas, psychotherapists must complete a 2-year internship for licensure. Our therapists have different levels of experience and we charge accordingly. We offer $10 off of “Happy Hour” sessions held between 2pm and 5pm Monday-Friday (excluding sessions with Lead Therapist Dr. Coles and Get It Right program participants).

Want a lower rate? You will receive $10 off your hourly rate permanently for each client you refer to HRT who completes 1 session.

Q: Where are you located? See our LOCATIONS
A: We have two locations! Our Heights address is 1302 N. Shepherd Drive, Houston, TX 77008. Take the elevator up to the 3rd Floor. Our Katy address is 25310 Roesner Lane, Katy, TX 77494. We also see clients virtually via internet.

Q: How can I set up an appointment? Request an APPOINTMENT
A: In order to get an appointment as a first-time client, we would help you decide which therapist is the best fit for you and when would be a good day and time to schedule your first session. From there, we would gather some information from you (first and last name, email, phone number) and input credit card information only to be used in case of a late cancellation/no show/kept appointment.

Q: How do payments work?
A: Except for your first session (which is paid upon scheduling), you will pay for each session when you get to the office. Premarital Counseling program packages are paid either in full (Fast-Track Program) or in up to 2 payments (Full Program). We offer pre-paid packages as well. We do not offer any refunds for pre-paid services. Pre-paid services expire 6 months from the date of purchase.

Q: What kind of payments do you accept?
A: For your first session, we only accept credit card (Visa, MasterCard, American Express, HSA) every other session we accept check, cash, or credit card.

Q: How long is each session?
A: Each session is between 50 and 55 minutes long

Q: What is your cancellation and rescheduling policy?
A: If you need to cancel or reschedule an appointment we ask that you give us greater than 24-hour notice. If it is less than 24 hours or a no show, then we charge the full fee of the therapist that you are seeing. You may always send an email to or leave a voicemail 24/7.

Q: Do you only see married couples?
A: No, we see individuals, and those in any sort of relationships, including families, coworkers, poly, BDSM, dating, etc..

Q: How do we decide what therapist works best for us? See our THERAPISTS
A: You can look at all the profiles of our therapists on our website to help you choose, or you can call our main line and our receptionist can help you choose which therapist would be the best fit for you.

Q: When are your business hours?
A: We see clients 9am-9pm 7 days a week by appointment only. We answer phones 8:30am-8:30pm 7 days a week.

Q: Can we make appointments online?
A: The fastest and easiest way to request an appointment is to click here: REQUEST AN APPOINTMENT. You may also choose to speak to operator by calling our main phone line at 800.913.9613.