Frequently Asked Questions:

Q: What is an intern?
A: Our interns are master’s level students in graduate school pursuing degrees in the mental health field. They are required to complete face-to-face hours with clients as part of their extensive training. They meet Dr. Viviana Coles for Supervision weekly to review their work with clients and get her feedback. See our THERAPISTS

Q: Do you accept insurance?
A: We do not go through any insurance or any third-party payors nor do we complete any third-party forms. We do not wish to share any information about your private counseling experience with others, including insurance companies. We also do not provide any receipts or documents that may include a diagnosis or any other clinical information other than date of service and fees paid. 

Q: What are your rates? See our RATES
A: Our rates vary depending on which therapist you see. The rate for counseling is $115 per 50-minute session. Please contact us for Dr. Viviana Coles’ current rates and services. Please contact our office for details.

Want a lower rate? You will receive $10 off your hourly rate permanently for each client you refer to HRT who completes 1 session.

Q: Where are you located? See our LOCATION
A: Our Heights address is 1302 N. Shepherd Drive, Houston, TX 77008. Take the elevator up to the 3rd Floor. We also see clients virtually via internet.

Q: How can I set up an appointment? Request an APPOINTMENT
A: In order to get an appointment as a first-time client, we would help you decide which therapist is the best fit for you and when would be a good day and time to schedule your first session. From there, we would gather some information from you (first and last name, email, phone number) and input credit card information only to be used in case of a late cancellation/no show/kept appointment.

Q: What kind of payments do you accept?
A: We accept credit card (Visa, MasterCard, American Express), check, or cash.

Q: How long is each session?
A: Each session is 50-55 minutes long

Q: What is your cancellation and rescheduling policy?
A: If you need to cancel or reschedule an appointment we ask that you give us greater than 24-hour notice. If it is less than 24 hours or a no show, then we charge the full fee of the therapist that you are seeing. You may always send an email to or leave a voicemail 24/7.

Q: Do you only see married couples?
A: No, we see individuals, and those in any sort of relationships, including families, coworkers, poly, BDSM, dating, etc..

Q: How do we decide which therapist works best for us? See our THERAPISTS
A: You can look at all the profiles of our therapists on our website to help you choose, or you can call our main line and our receptionist can help you choose which therapist would be the best fit for you.

Q: When are your business hours?
A: We see clients 9am-9pm 7 days a week by appointment only. We answer phones 8:30am-8:30pm 7 days a week.

Q: Can we make appointments online?
A: The fastest and easiest way to request an appointment is to click here: REQUEST AN APPOINTMENT. You may also choose to speak to operator by calling our main phone line at 800.913.9613.